Implementing a Document Management System Using Existing Infrastructure
February 10, 2010 by Bendigo Web Hosting
Filed under cPanel
Bendigo Bank were looking to:
· Reduce costs
· Streamline document processing and work flow
· Outsource all back office processes
· Ability to quickly view multi-page documents
· Allow easy and quick access of loan documents
· Achieve faster loan approval turnaround
· Utilise existing equipment and not invest in new hardware
Previously, each Bendigo Bank loan processing office would either mail or fax their loan application documents to a central facility in Ipswich Queensland, where they would be scanned and processed. This was a major overhead for the bank since it required many resources to not only attend to the documents sent via mail, but also cope with the voluminous amounts of faxes that it received on a daily basis. A great deal of effort was spent into keeping track and ensuring that all the documentation supplied from the front office to the back office was collected and processed.
This whole processing cycle took would take between 2 to 3 days, clearly unacceptable in this day and age.
The Solution
A Document Management Solution with no fuss or heartache
DoXgate was the solution custom built for the Bendigo Bank. This system enabled consistent document management capabilities across all of the Bank’s branches, regardless of equipment. It provided for the scanning of documents via fax, direct scan or scan-to- email facility directly onto off-site servers. Because each loan application was treated as a set, there would be no way that parts of the documentation for a customer could go missing. This type of input used existing front office equipment; which was a huge plus for the Bank. Another major benefit was than the documents were available for viewing within minutes of its loading to the server. Complete document sets could be viewed quickly and efficiently via a web portal facility, once again highlighting the intelligent use of existing infrastructure.
Conclusion
The project has been rolled out company wide, for the Bendigo Bank, and has drastically reduced the amount of physical document handling as well as the amount of paper documentation requiring storage.
John Stumer Project Manager from Bendigo Bank says “It has improved our compliance capabilities as we previously had a lot of interaction between our front and back offices, it is clearer now which documents are active and which are archived. It certainly has reduced the amount of paper that has been coming into our back office, and improved our response times.”
DatacomIT is a Global leader in ICT with over twenty-nine years’ experience in the field of micrographics, data and records management, imaging, and Electronic Education solutions.
Head office and production facilities operate from company owned premises in Southbank Victoria, where the following list of services and solutions are provided to its customers;
Microfiche Production
Digital preservation of analogue media such as microfiche, microfilm, aperture cards, and paper including books, newspapers and journals
Online image and Data hosting
Document Management Systems
Data Processing and capture services including OCR and IMR
Electronic Teaching Equipment (Document Camera’s and Whiteboards)
Data Archive and Decommissioning services
Custom Software development http://datacomit.com.au/
Joseph Petrarca is responsible for Project Development at DatacomIT and has many years IT and business experience.
http://datacomit.com.au/
